{"type":"rich","title":"Triple Zero Contact Centre Part 1","version":"1.0","provider_name":"Blubrry","provider_url":"https://blubrry.com","author_name":"The CX Central Podcast","html":"<iframe src=\"https://player.blubrry.com/?id=37715065\" title=\"Blubrry Podcast Player\" scrolling=\"no\" width=\"100%\" height=\"230\" frameborder=\"0\"></iframe>","height":"230","description":"ESTA is the contact centre that handles the Triple Zero emergency calls in Victoria and in this podcast, we get an amazing insight into their call centre operations and people management.","thumbnail_url":"https://cxcentral.com.au/wp-content/uploads/2018/09/CX-Hustle-Podcast.png"}