{"type":"rich","title":"197: How To Transition Your Voice-Of-The-Customer Vendor (R)","version":"1.0","provider_name":"Blubrry","provider_url":"https://blubrry.com","author_name":"The CX Cast","html":"","height":"230","description":"CX pros often feel trapped by their voice-of-the-customer (VoC) vendor \u2014 even when the vendor falls short on meeting basic expectations. That\u2019s because the complexity associated with switching vendors makes customer experience (CX) pros struggle to acc...","thumbnail_url":"https://assets.blubrry.com/coverart/160/723160-1687964652.jpg"}