{"type":"rich","title":"207: Predictions 2020 | All About Proving Business Results","version":"1.0","provider_name":"Blubrry","provider_url":"https://blubrry.com","author_name":"The CX Cast","html":"<iframe src=\"https://player.blubrry.com/?id=52772215\" title=\"Blubrry Podcast Player\" scrolling=\"no\" width=\"100%\" height=\"230\" frameborder=\"0\"></iframe>","height":"230","description":"When it comes to customer experience (CX) predictions, there\u2019s an elephant in the room that\u2019s dominating our thinking this year: money. Why? Because proving that CX delivers business results has turned into a career-defining issue for people who work i...","thumbnail_url":"https://assets.blubrry.com/coverart/160/723160-1687964652.jpg"}