{"type":"rich","title":"223: Let Customer Emotions Influence Your CX Strategy","version":"1.0","provider_name":"Blubrry","provider_url":"https://blubrry.com","author_name":"The CX Cast","html":"<iframe src=\"https://player.blubrry.com/?id=60908416\" title=\"Blubrry Podcast Player\" scrolling=\"no\" width=\"100%\" height=\"230\" frameborder=\"0\"></iframe>","height":"230","description":"COVID-19 is certainly taking an emotional toll on consumers and current consumer sentiment will influence imminent behavior. In this episode, Senior Analyst, Anjali Lai, shares her findings from her framework, Forrester\u2019s Consumer Energy Index,","thumbnail_url":"https://assets.blubrry.com/coverart/160/723160-1687964652.jpg"}