{"type":"rich","title":"227: The Customer Experience Index, 2020 (R)","version":"1.0","provider_name":"Blubrry","provider_url":"https://blubrry.com","author_name":"The CX Cast","html":"<iframe src=\"https://player.blubrry.com/?id=65537443\" title=\"Blubrry Podcast Player\" scrolling=\"no\" width=\"100%\" height=\"230\" frameborder=\"0\"></iframe>","height":"230","description":"As brands grapple with changing consumer behaviors thanks to COVID-19, how well have they built loyalty with the quality of their customer experience? In this week\u2019s episode, we discuss this year\u2019s Forrester CX Index results and how are companies\u2019 cust...","thumbnail_url":"https://assets.blubrry.com/coverart/160/723160-1687964652.jpg"}