{"type":"rich","title":"229: Digital CX And Design Trends, 2020","version":"1.0","provider_name":"Blubrry","provider_url":"https://blubrry.com","author_name":"The CX Cast","html":"<iframe src=\"https://player.blubrry.com/?id=65891243\" title=\"Blubrry Podcast Player\" scrolling=\"no\" width=\"100%\" height=\"230\" frameborder=\"0\"></iframe>","height":"230","description":"Eight trends in 2020 are shaping how experience design (XD) professionals and their companies should improve their customers\u2019 experiences with digital touchpoints, from apps to websites to Alexa skills. In this episode,","thumbnail_url":"https://assets.blubrry.com/coverart/160/723160-1687964652.jpg"}