{"type":"rich","title":"234: Mastercard\u2019s Shift In Strategy And Employee Experience","version":"1.0","provider_name":"Blubrry","provider_url":"https://blubrry.com","author_name":"The CX Cast","html":"<iframe src=\"https://player.blubrry.com/?id=69626083\" title=\"Blubrry Podcast Player\" scrolling=\"no\" width=\"100%\" height=\"230\" frameborder=\"0\"></iframe>","height":"230","description":"In this week\u2019s episode, we discuss with Karen Pascoe, SVP Customer Experience and Design at Mastercard, on how Mastercard and its CX function responded and pivoted as a result of the pandemic. Specifically we dive into how Mastercard shifted their resp...","thumbnail_url":"https://assets.blubrry.com/coverart/160/723160-1687964652.jpg"}