{"type":"rich","title":"240: Innovation And Collaboration For The Customer\u2019s Benefit","version":"1.0","provider_name":"Blubrry","provider_url":"https://blubrry.com","author_name":"The CX Cast","html":"<iframe src=\"https://player.blubrry.com/?id=72378098\" title=\"Blubrry Podcast Player\" scrolling=\"no\" width=\"100%\" height=\"230\" frameborder=\"0\"></iframe>","height":"230","description":"CX teams want to innovate on the customer experience, but they dont want to go down the wrong (and expensive) path of innovation for innovations sake. They also want to leverage that relationship wi","thumbnail_url":"https://go.forrester.com/wp-content/uploads/2023/06/cx-cast-logo.png"}