{"type":"rich","title":"243: Merging CX Teams After An Acquisition","version":"1.0","provider_name":"Blubrry","provider_url":"https://blubrry.com","author_name":"The CX Cast","html":"<iframe src=\"https://player.blubrry.com/?id=73165663\" title=\"Blubrry Podcast Player\" scrolling=\"no\" width=\"100%\" height=\"230\" frameborder=\"0\"></iframe>","height":"230","description":"After a merger and acquisition, CX teams must face the realities of combining forces. From VoC measurement to the overall approach for improving experiences, they must evaluate ways of working across","thumbnail_url":"https://go.forrester.com/wp-content/uploads/2023/06/cx-cast-logo.png"}