{"type":"rich","title":"248: The ROI Of Culture Change","version":"1.0","provider_name":"Blubrry","provider_url":"https://blubrry.com","author_name":"The CX Cast","html":"<iframe src=\"https://player.blubrry.com/?id=74759520\" title=\"Blubrry Podcast Player\" scrolling=\"no\" width=\"100%\" height=\"230\" frameborder=\"0\"></iframe>","height":"230","description":"Evolving an organization's culture towards greater customer centricity is complex work, requiring careful prioritization.In this episode we're joined by Chief Experience Officer of Blue Cross and Blu","thumbnail_url":"https://go.forrester.com/wp-content/uploads/2023/06/cx-cast-logo.png"}