{"type":"rich","title":"250: Benchmark Customer Journeys To Drive Emotional Engagement","version":"1.0","provider_name":"Blubrry","provider_url":"https://blubrry.com","author_name":"The CX Cast","html":"<iframe src=\"https://player.blubrry.com/?id=75313460\" title=\"Blubrry Podcast Player\" scrolling=\"no\" width=\"100%\" height=\"230\" frameborder=\"0\"></iframe>","height":"230","description":"To know what good customer journeys look like  and to benchmark them  customer experience (CX) pros need to understand how to design for emotion. This requires gaining a more granular understanding ","thumbnail_url":"https://go.forrester.com/wp-content/uploads/2023/06/cx-cast-logo.png"}