{"type":"rich","title":"261: SCAN Health Plan \u2013 Building Customer Empathy","version":"1.0","provider_name":"Blubrry","provider_url":"https://blubrry.com","author_name":"The CX Cast","html":"<iframe src=\"https://player.blubrry.com/?id=79252674\" title=\"Blubrry Podcast Player\" scrolling=\"no\" width=\"100%\" height=\"230\" frameborder=\"0\"></iframe>","height":"230","description":"Building empathy with your customers is vital, particularly when your audience is part of the 'silver tsunami' of a rapidly growing ageing population. In this episode we're joined by Archie Dey, Direc","thumbnail_url":"https://go.forrester.com/wp-content/uploads/2023/06/cx-cast-logo.png"}