{"type":"rich","title":"Embracing the Irate Customer","version":"1.0","provider_name":"Blubrry","provider_url":"https://blubrry.com","author_name":"Engage Relate Perform","html":"<iframe src=\"https://player.blubrry.com/?id=84431529\" title=\"Blubrry Podcast Player\" scrolling=\"no\" width=\"100%\" height=\"230\" frameborder=\"0\"></iframe>","height":"230","description":"The average business only hears from 4% of dissatisfied customers. So when you do hear from an irate customer, it's important to look at it as a golden opportunity to improve your services, prevent fu","thumbnail_url":"https://ssl-static.libsyn.com/p/assets/d/a/b/c/dabc5e4e244e217b40be95ea3302a6a1/ERP_artwork.jpg"}